REFUNDS POLICY
WHILE every effort is made to obtain research-based information, material or a specific document(s) from the United Kingdom (excluding Northern Ireland) and Queensland, Australia (where such information, material or document(s) can lawfully and reasonably be expected to be located), in a timely and professional fashion; events and circumstances beyond the knowledge or control of Garrison Communications, or its agents, may cause unforeseen delays or prevent actual delivery of certain information, material or document(s) from time to time.

Research fees will be unconditionally refunded - in consultation with the client - where an event or circumstance, beyond the knowledge or control or Garrison Communications, or its agents, frustrates, or makes impossible the procurement of information, material or documents sought from English and/or Queensland archival repositories, where every reasonable attempt has previously been made by Garrison Communications, or its agents, to obtain same.

PLEASE NOTE: A refund handling fee of $9.00 (incl. GST) will apply on each *pre-paid order* (bank deposit/personal cheque/Australian Money Order payment - but NOT credit card) we receive involving a request for a Birth, Death and Marriage Certificate that is unable to be applied for due to government-imposed privacy restrictions. Purchase conditions are clearly spelt out on the relevant ordering pages of our website. 

In accordance with the respective practices of the General Register Office (GRO) in England and the General Register Office of Scotland (GROS), Garrison Communications offers to pass on a part-refund where information supplied by the client is incorrect or insufficient and the GRO/GROS declines to issue any particular Birth, Death or Marriage Certificate.

In the event the GRO/GROS declines to issue a specific document, Garrison Communications shall NOT be held responsible and no correspondence will be entered into.

In all other instances, our general refunds policy shall apply: 'Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.'

If problems arise, kindly contact us as soon as practicable to discuss your concerns. We strive to provide a prompt, personalised and personal service at all times. A happy customer is our best recommendation.

E-MAIL POLICY
Like any commercial service provider with an on-line presence, we receive lots of e-mail from around the world. Like everyone else, we are besieged by junk e-mails ("spam") that are just a waste of time.

The fact that we are professional genealogical research service providers seems to attract unsolicited and often anonymous e-mails from those who assume we give out advice on family history research for free. This has led us to develop an e-mail policy.

We will not answer any e-mail that does not identify the writer by name and address. We will always give higher priority to responding to messages sent by potential/previous customers in our own geographic region (Australasia) or to individuals seeking research conducted "on-the-ground" in the United Kingdom (excluding Northern Ireland) or in Queensland, Australia. If you do not receive an answer within a week please re-send your e-mail (NB: All orders completed via our ultra-secure, Australian-based, electronic commerce website automatically receive a replies within minutes of being sent from a customer).

Some messages cannot be replied to simply because the sender's computer is not configured properly, causing our response to "bounce". Some users of our site evidently have the privacy settings of their Web browsers set to "maximum" and therefore are unable to see or fill out our online order forms. Check your Web browser's settings under "Internet Options" (then "Settings") on the "Tools" menu in Internet Explorer™ and reduce the privacy setting to "Medium" and then refresh your screen. 

SECURE TRANSACTIONS
We treat every credit card transaction received with the utmost care. Accordingly we recommend all clients utilise our ultra-secure, Australian-based electronic commerce website to lodge payment details when ordering goods or services.

We strongly advise against conveying your credit card details inside an ordinary (i.e., non-encrypted) e-mail. Customers with genuine concerns about using our website are invited to fax their order to our secure fax line at (Int. +61 7) (07) 3315-6921.

Other easily verifiable, convenient and secure methods of hassle-free on-line shopping we welcome are PayPal®, BPAY® or direct deposits. Accordingly, our website's shopping cart facility gives you lots of choice. Haven't heard of BPAY® and PayPal® before? Just click on the respective icons below for an on-line guide as to what each facility is all about. 

Garrison Communications shall not be held liable for the fraudulent use/mis-use of  supplied credit card information and will report such abuse to police and the respective credit card issuers. We reserve the right to decline to accept payments by credit card where any doubt exists as to the bona fides of the holder.

All prices are quoted in Australian dollars (AUD) and fees are subject to change without notice.

While every care has been taken to check pricing details of items displayed on our Web pages - and the present availability of stock on hand (specifically various CD-ROM titles and family history software packages), we reserve the right to adjust, cancel or withdraw any listed item, at any time, without further notice.

PRIVACY POLICY
Garrison Communications Family History Research Services does not purport to be a private investigation agency and reserves the right to decline research tasks commissioned by a client where, in the opinion of Garrison Commmunications, there is an obvious or implied likelihood that a third party's right to privacy may be breached.

Under the 'National Privacy Principles' of the Commonwealth of Australia's Privacy Act, we treat your privacy with utmost respect and sensitivity and have formulated guidelines to comply, where relevant, with our obligations under the Act.

We deplore and do not use 'spamming' practices. Therefore any information collected is not used for the purpose of developing, maintaining or on-selling a mailing list.

We endeavour to respect the personal privacy of every client and all records compiled during the provision of our services will be not be disclosed or disseminated to any other individual or organisation, or republished in any form, without the express written authority of the client who originally commissioned the research.

Aspects of Garrison Communications records (notes, pedigree charts, personal and transaction details, etc.) generated in the course of conducting a commissioned family history research task(s) on behalf of you, our client, are mechanically and securely shredded and disposed of sensitively after a limited period of time.

To enquire about your own personal research file, contact Garrison Communications by e-mail  - admin@garrisonau.com - or our Privacy Hotline phone 1300 303-608 (local call charge within Australia).

STATUTORY CHARGES
From July 1, 2000, a Goods and Services Tax (GST) surcharge of 10 percent applied on all goods (software, books, etc.) and services (certificates, archival research, etc) supplied by Garrison Communications Family History Research Services. Customers purchasing our services (etc.) from outside the Commonwealth of Australia are exempt from having to pay this tax.

COPYRIGHT NOTICE
All brand names and registered trademarks used throughout the Garrison Communications Family History Research Services website are the property of their respective holders.

All material, links, text, layout, content and format on each page that comprises the Garrison Communications Family History Research Services website are copyright to Garrison Communications. No part of any page shall be reproduced or copied, nor shall the code underlying any part of any page belonging to this website, be disassembled in any form or for any purpose, for re-use anywhere elsewhere, without the prior, written authorisation of Garrison Communications.

All rights are expressly reserved. The brand names, Expresso™, and Expresso™ UK BDM Certificate Retrieval Service and Taking the Mystery out of Family History™ and Taking the Mystery out of YOUR Family History™, are trademarks wholly owned by Garrison Communications. All worldwide rights are expressly reserved.

BPAY® is a registered trademark of BPAY Pty Ltd. ABN 69 079 137 518.

Garrison Communications is a wholly Australian-owned and operated business, registered in the State of Queensland, Australia. Our Queensland Office of Fair Trading Registration Number is BN5773337. Our Australian Business Number is 41 476 530 672 and we are registered to collect the Australian Government's Goods and Services Tax (GST).