REFUNDS

WHILE every effort is made to obtain research-based information, material or a specific document(s) from the United Kingdom (excluding Northern Ireland) and Queensland, Australia (where such information, material or document(s) can lawfully and reasonably be expected to be located), in a timely and professional fashion; events and circumstances beyond the knowledge or control of Garrison Communications, or its agents, may cause unforeseen delays or prevent actual delivery of certain information, material or document(s) from time to time.

Research fees will be unconditionally refunded - in consultation with the client - where an event or circumstance, beyond the knowledge or control or Garrison Communications, or its agents, frustrates, or makes impossible the procurement of information, material or documents sought from English and/or Queensland archival repositories, where every reasonable attempt has previously been made by Garrison Communications, or its agents, to obtain same.

PLEASE NOTE: A refund handling fee of $9.00 (incl. GST) will apply on each *pre-paid order* (bank deposit/personal cheque/Australian Money Order payment - but NOT credit card) we receive involving a request for a Birth, Death and Marriage Certificate that is unable to be applied for due to government-imposed privacy restrictions. Purchase conditions are clearly spelt out on the relevant ordering pages of our website.

In accordance with the respective practices of the General Register Office (GRO) in England, Garrison Communications offers to pass on a part-refund where information supplied by the client is incorrect or insufficient and the GRO declines to issue any particular Birth, Death or Marriage Certificate.

In the event the GRO declines to issue a specific document, Garrison Communications shall NOT be held responsible and no correspondence will be entered into.

In all other instances, our general refunds policy shall apply: 'Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.'

If problems arise, kindly contact us as soon as practicable to discuss your concerns. We strive to provide a prompt, personalised and personal service at all times. A happy customer is our best recommendation.

RETURNS

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of Australia Post that we use, all weights will be rounded up to the next full kilogram.

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